10 min · 4 steps
Recover abandoned carts
Most carts are left because of an unanswered question or a reminder that never came. This plan brings some of them back automatically.
The resultA reminder reaches every customer who left a cart, at the right time, and you can see how much revenue it brought back.
Steps
- 1
Connect your store
Connecting the platform is what brings carts into Capi. No connection, no carts to recover.
- 2
Turn on the abandoned cart automation
In the ready-made automations, switch on the abandoned cart automation and pick the channel, template and delay.
- 3
Set the sending rules
Set quiet hours and a per-customer message cap so the reminder never lands at a bad time.
- 4
Measure the result
Open campaign and automation performance to see how many carts came back and the revenue from them.
Tips
- Start with one reminder before thinking about a discount — many customers come back without one.
- Don't make the delay too short: a message minutes after leaving feels like being chased.
- Look at the numbers after two weeks before changing anything.
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