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For merchants on Capi Agent

Run your store from Claude and ChatGPT

Connect your AI assistant to your Capi Agent store and ask in your own words: how much did I sell today? Why did sales drop? What needs my attention? Every answer comes from your store's real figures, and the assistant can also set up your AI sales agent with your approval.

How to connect

  1. In Claude: Settings → Connectors → Browse connectors, search for “Capi Agent for Merchants” and press Connect.
  2. Or add it with the URL below: in Claude via Add custom connector, in ChatGPT via Settings → Apps & Connectors (requires Developer mode on paid plans).
  3. Sign in to Capi Agent, choose the store, decide whether to allow changes to internal settings, and press Allow.

Connection URL:

https://capiagent.com/api/mcp/merchant

Last step: in the connector's settings inside the assistant, set the read-only tools to “Always allow” and keep the write tools on “Needs approval”.

Things you can ask

  • How were my sales today compared to yesterday?
  • Why did my sales drop this week?
  • What needs my attention right now?
  • Why are my customer ratings low? Show me the bad conversations.
  • Which products are out of stock?
  • Add to the knowledge base that shipping is free over 200 SAR.
  • Set Friday's working hours from 4 to 10 pm.

What it can do

Read

  • sales_reportSales, orders, average order value, best sellers and abandoned carts, against the previous period.
  • service_reportResponse times, deadline compliance, escalations, ratings and their comments, and questions the agent could not answer.
  • store_problemsEverything that needs your attention now, with a link to fix it.
  • setup_statusWhat your store's setup is still missing, in order.
  • recent_conversationsRecent conversations, with phone numbers and emails masked.
  • find_my_productsYour products: search, out of stock, running low, hidden from the agent.
  • get_agent_setup · list_knowledge_articles · list_agent_versions · connection_linksThe agent's setup, the knowledge base, earlier versions and platform connection links.

Change — only if you allowed it when connecting

  • add / update / delete_knowledge_articleThe knowledge base the agent answers from.
  • add / update_agent_ruleThe agent's behaviour rules.
  • set_working_hours · update_agent_behavior · set_rating_requestsWorking hours; follow-up, auto-close and memory; the rating request.
  • restore_agent_versionPuts the agent back to an earlier version.
  • propose_campaignProposes a campaign that waits for your approval in the dashboard — sends nothing.

Data and privacy

  • Never reaches the assistant: your customer list, customers' names, phone numbers and emails, order addresses or payment data.
  • Conversation text arrives with phone numbers and email addresses masked.
  • Each connection belongs to one store and to your own account, and your team permissions are checked on every request.
  • Every change is recorded in the activity log under your name, «via» the assistant, and agent changes can be undone.
  • The assistant never messages your customers, launches a campaign or grants a discount.
  • What reaches the assistant is processed by the company that runs it under your own account terms there.
Privacy policy

Disconnecting

In the dashboard: Settings → Connected assistants → Disconnect. Access stops immediately.

Support

Email us at support@capiagent.com.