An AI sales team for your store.Never sleeps, never late, never misses a customer.
An agent that answers your customers and closes the sale on WhatsApp and your website, an agent that recovers abandoned carts and retargets the ones who didn't buy, and one inbox for all your conversations.
Your team of AI agents, ready from day one
Not a replacement for your team — an extension of it, working 24 hours a day. Every agent has a clear role, from opening the conversation to closing the sale.
Capi
Agent team manager
Assign the work, read the numbers, propose the next step
Watch the team handle a real case:
Seli
Sales agent
Turn more of every conversation into a sale
Helpi
Customer support agent
Fast, accurate answers to every customer question
Promo
Marketing & retargeting agent
Re-engage customers and grow lifetime value
Watso
WhatsApp agent
Run every WhatsApp conversation around the clock
Webi
Website assistant
Turn website visitors into customers
Mailo
Email agent
Follow up with leads and customers by email
What actually happens when a cart is abandoned?
Not bots messaging each other — one pipeline through four stations: detect, explain, check, send. Every station is running code.
Abandoned cart — smart watch, 450 SAR
The cart is seenWebi
Abandoned carts are pulled from your store and matched to the customer by the platform's own id, never by name. The resume-checkout link comes from the platform too, so the message takes the shopper back to their own cart.
growth/cart-sync.ts
Architecture note: all of this is one engine. The names (Webi, Watso) say which agent owns which channel — they are not six models talking to each other.
What you'll work with every day
Scroll down — each block covers one full pillar of the platform, with its real features and samples of the actual interface.
One inbox for every channel
Website, WhatsApp, Instagram, Messenger, TikTok, X, and Snapchat — every customer conversation in one place, with a searchable number and reference code, and a dual SLA that spells out the remaining time in plain language.
An agent that acts on real data, never guesses
11 tools that work only on your store's catalog and actual orders — search, order tracking, real coupons, refunds, cross-sell — and every tool passes a permission gate before any action that touches the customer's money.
A knowledge base that writes itself from your real conversations
Automatic weekly mining extracts questions and answers from conversations a human agent actually answered — review becomes “is this correct?” instead of “write from scratch”, and nothing goes live without your approval.
Every customer, one profile that holds everything
All conversations, orders, spend, and notes in one place (Customer 360), with ready-made automatic segments — VIP, at risk, abandoned cart — and an advanced filter builder with 15+ real fields.
Campaigns and automations that run themselves — and wait for your approval before sending
10 ready-made automations with IF/ELSE paths, a five-step campaign wizard with a full eligibility check, and real A/B testing with deterministic splits — and no campaign ever launches on its own without a human approving it first.
Know which message earned every SAR — and trace it back
Every link you send is rewritten for tracking, and every order traces back to its real source. Fake clicks are filtered out, and an order with no real link is honestly counted as “unattributed” instead of being tied to a campaign by guesswork.
Talk to the visitor before they leave, not after they're gone
A message shown to a specific visitor based on their actual behavior on the page — time spent, page opened, event triggered — with no mass broadcast, and only one message per visitor.
Your store connected, its data flowing in on its own
Salla and Zid in one click; ikas, Ticimax, IdeaSoft, T-Soft, and PlatinMarket for Turkey; Shopify and WooCommerce worldwide — products, orders, customers, and inventory with scheduled sync and instant webhooks.
Security and compliance built in from the ground up, not bolted on later
Full tenant isolation at the level of every query, encryption of every secret at rest, and a deterministic compliance engine that checks every campaign before sending — without relying on AI judgment.
The same AI, wherever your customer is
WhatsApp for support— and the same intelligence on your website and email.
Not an auto-reply — a salesperson who convinces your customer to buy
Live Chat on your website
Knows who's on your site before they say a word
Email and WhatsApp
From first contact to repeat purchase
The customer who left without buying — who brings them back?
Pick a scenario and watch the sequence that actually fires: the timing, the channel, and the message that lands. What keeps it from annoying your customer is the section below.
- After 30 minWhatsApp
A gentle cart reminder with the product photo and its real price
- After 12 hoursWhatsApp
Low-stock alert — only if stock is actually low
↳ The number comes from your inventory, not manufactured pressure
- After 24 hoursEmail
Final reminder with one-click checkout
Every platform counts the messages it sent. We count the ones we stopped.
Six agents, automations, campaigns and broadcasts all message the same customer. Every one of them passes a single gate before anything sends — and the limit is counted per customer, not per campaign.
- Friday12:20Automation“Weekend offer”Friday prayer time
Held — not cancelled
- 14:30AutomationThe same offer, once prayer endedSent
- Saturday23:10Automation“Abandoned cart — first touch”Quiet hours
Held until 07:00
- Sunday07:00AutomationThe same touch, once the window openedSent
- 07:05Automation“Still thinking about this?” — browse-abandonment journeyAnother recovery journey is active
The cart takes priority — this one waits its turn, it isn't thrown away
- 08:05Operational“Your order has shipped”Sent
Operational messages are never held and never count against the cap
- Tuesday19:30Scheduled campaign“New arrivals are in”Her weekly cap
2/2 — and a campaign counts against it exactly like an automation does
- Wednesday10:00Campaign“Black Friday”Awaiting your approval
No campaign ever goes out on its own
Every decision above is stored with its reason — so “why didn't this message go out?” has an answer, not a guess.
How does it work?
From your customer's first visit to the completed purchase — without a single step slipping through.
A visitor lands on your site
The first moment of contact — before they even know what to ask.
They start a Live Chat conversation
No waiting, no queue — an instant reply in their language.
The AI understands the intent
Not just the words — it understands what the customer actually needs.
It suggests the right product
From your real catalogue, at the actual price and stock.
Follow-up on WhatsApp
If they don't buy right away, the follow-up happens where they prefer.
The purchase
From conversation to cart to checkout without friction.
An add-on suggestion
A smart upsell that raises the average order value.
They come back as a loyal customer
The same AI recognises them next time and personalises the experience.
Your AI. Your rules.
You set the limits — the tone, the discounts, and when to hand over to a human. The AI only works within them.
The AI team
Knowledge
Shipping & orders
Rules
The difference isn't the reply — it's the action
A chatbot answers with canned text, and your staff can't work 24 hours a day. This table compares honestly, and the human column is scored fairly.
Works with your tools
Connects to your store platform and the channels your customers actually use.
ZidBuild your subscription and watch the price
One base price, and you set your own limits. Move a step and the number moves with it — there is no other plan to graduate to.
Conversations per month
500conversations
Every customer thread the agent handles, on any channel
Marketing emails per month
10,000emails
Campaign and automation email from your marketing sender
Optional add-ons
Your subscription
Includes 2,000 AI calls a month — four per conversation
Get started14-day trial, no credit card.
Included and free — with no limit
- Team members — Bring your whole team in
- Customers — Import your entire base
- Connected stores — Every one of your brands
- Automations — No cap
- WhatsApp messages — On your own number — Meta bills you directly
- Onboarding and setup — We help you connect and train it
Bigger than the top step? Talk to the team
One subscription, the whole platform open. You raise your own limits as you grow — there is no other plan to move to.
All of this, on one subscription
Not tiers that hide features from one another — one subscription with the whole platform open. Here is every pillar of it, and every line is built and running today.
Conversations
- One unified inbox for every built channel
- Automatic assignment to your team, with escalation rules
- Reply deadlines (SLA), snoozing, internal notes and tags
- Service-quality and agent-performance reports
The AI agent
- 11 tools that run on your store's real data — not guesswork
- Guardrails and autonomy levels; every risk-bearing action can need approval
- A knowledge base built from your own conversations, with a writing assistant
- An action centre: proposals built from your store's own numbers
- Capi, the agent manager, and its daily brief
Customers (CRM)
- One profile per customer: their orders, conversations and journey
- Segments with compound filters, plus import and export
- Abandoned carts from five platforms, with a recovery automation
- An exclusion centre: who your messages do not reach, and why
Campaigns and automation
- 10 ready-made automation types, plus custom ones with your own triggers
- Scheduled, seasonal and proactive live-chat campaigns
- WhatsApp and email templates, and a ready-made template library
- Compliance checks, approvals and sending limits before anything goes out
Store and channels
- Connect Salla, Zid, Shopify, WooCommerce and the Turkish platforms
- Automatic sync of products, orders, customers and stock
- WhatsApp, Instagram, Messenger, X, email and your site widget
- A widget you embed with one line, fully customisable
Analytics and attribution
- Revenue attribution: which message earned which riyal — and back again
- “Where did this number come from”: any revenue figure broken down to its rows
- Campaign, automation, agent and product-recommendation performance
- One unified timeline of everything that happened in the system
Team and security
- Granular roles and permissions, teams, and time-limited access
- Two-factor authentication and a full audit log
- Data rights: export, deletion, and opt-outs honoured
- System health, and monitoring for jobs and integrations