Legal
Legal documents
Ten documents in plain language, each describing what the product actually does — not generic copied text.
The basics
The two documents you accept when you create an account.
- Terms of ServiceThe contract between you and the Platform: account, trial, billing, intellectual property, liability limits, and termination.
- Privacy PolicyWhat we collect about you and your customers, why, who we share it with, how long we keep it, and how you exercise your rights.
- Distance Sales AgreementThe contract for buying a subscription online: seller, service and price, payment, instant activation, right of withdrawal, renewal and cancellation.
- Cancellation & Refund PolicyHow to cancel your subscription, when renewal stops, and when you are entitled to a refund and how fast it arrives.
Data and security
How we process your customers' data, with whom, and how we protect and delete it.
- Data Processing AddendumThe contractual terms under which we process your customers' data on your behalf under the PDPL, KVKK and GDPR — with annexes for processing details and security measures.
- SecurityHow we actually protect your data: encryption, tenant isolation, permissions, two-factor authentication, backups, and vulnerability reporting.
- AI PolicyWhat reaches the model provider, what never does, where automation stops and a person starts, and how we evaluate and constrain the agent.
- SubprocessorsEvery provider that touches your data: purpose, data category, and location — and how we notify you before adding a new one.
- Data DeletionHow to delete your account or a specific customer's data, and what happens when you disconnect Facebook, Instagram or X from the Platform.
Rules of use
What is and is not allowed on the Platform and on each messaging channel.
- Acceptable Use PolicyWhat the Platform must not be used for: spam, prohibited content, agent abuse, and intrusion attempts — and what happens on a violation.
- Messaging Channel PoliciesYour obligations on WhatsApp, Instagram, Messenger, X and email: consent, the 24-hour window, templates, number quality, and İYS in Turkey.
- Cookie PolicyCookies and local storage on the website, the dashboard, and the chat widget on your store — each by name, purpose, and lifetime.
Have a question or want to exercise a right?
Each address is dedicated to its topic, and we reply within 5 business days at most.
- Privacy and data rightsprivacy@capiagent.com
- Contracts and termslegal@capiagent.com
- Report a security vulnerabilitysecurity@capiagent.com
- Support and customer servicesupport@capiagent.com
These pages describe our actual practices and are not legal advice. For a signed agreement or custom Enterprise terms, contact us.