Legal
Legal documents
Ten documents in plain language, each describing what the product actually does — not generic copied text.
The basics
The two documents you accept when you create an account.
Data and security
How we process your customers' data, with whom, and how we protect and delete it.
- Data Processing AddendumThe contractual terms under which we process your customers' data on your behalf under the PDPL, KVKK and GDPR — with annexes for processing details and security measures.
- SecurityHow we actually protect your data: encryption, tenant isolation, permissions, two-factor authentication, backups, and vulnerability reporting.
- AI PolicyWhat reaches the model provider, what never does, where automation stops and a person starts, and how we evaluate and constrain the agent.
- SubprocessorsEvery provider that touches your data: purpose, data category, and location — and how we notify you before adding a new one.
- Data DeletionHow to delete your account or a specific customer's data, and what happens when you disconnect Facebook, Instagram or X from the Platform.
Rules of use
What is and is not allowed on the Platform and on each messaging channel.
- Acceptable Use PolicyWhat the Platform must not be used for: spam, prohibited content, agent abuse, and intrusion attempts — and what happens on a violation.
- Messaging Channel PoliciesYour obligations on WhatsApp, Instagram, Messenger, X and email: consent, the 24-hour window, templates, number quality, and İYS in Turkey.
- Cookie PolicyCookies and local storage on the website, the dashboard, and the chat widget on your store — each by name, purpose, and lifetime.
Have a question or want to exercise a right?
Each address is dedicated to its topic, and we reply within 5 business days at most.
- Privacy and data rightsprivacy@capiagent.com
- Contracts and termslegal@capiagent.com
- Report a security vulnerabilitysecurity@capiagent.com
- Support and customer servicesupport@capiagent.com
These pages describe our actual practices and are not legal advice. For a signed agreement or custom Enterprise terms, contact us.