Cancellation & Refund Policy

Every new account gets a 14-day free trial with every feature. Nothing is charged during the trial, and if you do not move to a paid plan when it ends, no payment is taken.

You can cancel at any time, without giving a reason:

1. Sign in to the dashboard.
2. Open the Billing page from the menu.
3. Press Manage subscription and cancel on the secure payment page that opens.

If you cannot reach the dashboard, email support@capiagent.com from your account's registered address; we cancel within 1 business day and confirm by email.

Cancellation takes effect at the end of the paid period. You keep using the service until then, and nothing is charged for the next period.

We refund all or the relevant part of a payment in these cases:

• Duplicate or incorrect charge: more than one charge for the same period, or an amount different from the price shown — the excess is refunded in full.
• Charge after cancellation: if you cancelled and were still charged for the next period, the full amount is refunded.
• Service unavailable through our fault: if, after paying, you could not access the service because of a problem on our side and it was not fixed within 2 business days of your report, the amount for the days you lost is refunded.

Otherwise, cancelling mid-period does not give a prorated refund for the remaining days; the service stays open until the period ends. Because the service is performed instantly online, there is no right of withdrawal (Turkish Regulation on Distance Contracts, Art. 15(ğ)) — see the Distance Sales Agreement.

Email support@capiagent.com from your account's registered address with the charge date, the amount and the last 4 digits of the card. We review it within 3 business days and email you the outcome.

An approved refund is sent to the same card used for payment within 3 business days of approval. It usually takes 2–10 business days to appear on your card, depending on your bank. We do not refund in cash or to a different account.

Upgrades take effect immediately and only the difference for the rest of the period is charged. Downgrades apply from the next period and do not create a refund for the current one.

If a renewal payment cannot be taken from your card, we email you and retry over the following days. If it still fails, the account is suspended: your data is not deleted and stays readable, but sending and automations stop until payment is completed. Nothing is charged for the suspended time.

REACHİCA İNŞAAT GAYRİMENKUL DİJİTAL PAZARLAMA VE YÖNETİM HİZMETLERİ LİMİTED ŞİRKETİ — Piri Reis Mah. 2307. Sk. Noverist B Blok No: 2/1, İç Kapı No: 120, 34512 Esenyurt, İstanbul, Türkiye. Email: support@capiagent.com.