AI customer service that answers from your store's real data
Helpi answers your customers the moment they write: Where is my order? What is the return policy? Can I cancel? It replies from their real orders and your store's knowledge, and hands the conversation to your team when a human is needed.
- Order tracking from store data
- Replies in the customer's language
- Handoff to your team with a summary
- Live chat
Three jobs it takes off your plate every day
Repetitive questions eat your team's time. Helpi handles them and leaves your team what needs a human decision.
- 01
Answers "where is my order?"
Order tracking straight from your store: status, items, carrier, tracking number and link. It never guesses a delivery date the store did not give.
- 02
Handles returns and cancellations
Starts refund requests and cancels orders that have not shipped yet, within the limits you set. Anything beyond them waits for your approval.
- 03
Hands off to your team at the right time
When a customer asks for a person or stays unhappy, the conversation moves to your inbox with the reason, so nobody has to explain twice.
Automated customer support without generic answers
Every reply is built on your customers' real orders and on what you wrote about your store.
- Secure order trackingA known customer sees their recent orders. A guest needs the order number plus the phone or email used to order, so no one opens someone else's order.
- Refunds under a cap you setYou choose the agent's autonomy level and the maximum automatic refund. Anything above it comes to you for approval or goes to a staff member.
- A knowledge base from your storeShipping, returns, payment and your FAQs: write them, or import them from your website or a file. Helpi searches them before every policy answer.
- Learns from new questionsA question it cannot answer is saved as a suggestion for you, and each week it drafts answers from your team's real replies. Nothing goes live without your approval.
- Human escalation with a summaryIt hands off when a customer asks for a person, and escalates a frustrated customer as urgent with a summary: the problem and what was tried.
- Working hours that fit youSet working periods for each day, morning and evening. Outside them conversations wait for your team, or Helpi keeps answering in live chat if you choose.
How Helpi answers a customer asking about an order
A common question settled in a minute, with no wait and no transfer.
HelpiWhatsApp · nowIllustrative example: the status, tracking link and return policy come from your store's actual data.
Live in your store in three steps
- 1Connect your storeSalla, Zid, Shopify or WooCommerce. Orders and products sync automatically.
- 2Add your store's knowledgeShipping and return policies and FAQs, typed in or imported from your website.
- 3Connect your channelsWhatsApp, live chat and email, then set working hours and the agent's permissions.
Merchant questions about Helpi
How does Helpi know an order's status?
It reads the orders that come from your connected store: status, carrier, tracking number and link. It tells the customer only what the data says and never guesses a delivery date.
Which language does it reply in?
The language of the customer's latest message: Arabic, English, Turkish or any other. If a message shows no language, like a bare order number, it uses the fallback language you choose.
Can it issue a refund without me knowing?
You decide. You set the agent's autonomy level and the maximum automatic refund. Anything above waits for your approval or goes to a staff member, and every financial action is logged.
When does it hand a conversation to my team?
When the customer asks for a person, stays frustrated after it tried to help, needs more than its permissions allow, or writes outside working hours. The conversation reaches your inbox with the reason.
Is there a free trial?
Yes, 14 days free with no credit card required.
Customer service that works while you run your store
Connect your store and start with Helpi today. 14-day trial, no credit card.
