Everything you need to run your team with confidence
Every page and every button in the dashboard explained with an example from a real store, plus playbooks that take you from setup to your first sale.
- pages explained
- 76
- pages explained
- parts with examples
- 205
- parts with examples
- playbooks
- 6
- playbooks
Four steps to a working agent
- 1
Connect your store
Salla, Zid, Shopify or WooCommerce. Products and orders sync automatically.
- 2
Teach the agent your store
Shipping and returns policies and frequent questions go in the knowledge base.
- 3
Connect a channel
Live chat is the fastest start; WhatsApp, Instagram and email after that.
- 4
Publish your store
From the Launch Center. Until you publish, the agent answers no customer.
Every page, and every part of it
In the same order as the sidebar. Open any page to see what it means and how to use it.
From goal to result
Ordered steps toward a specific goal, each linked to the page where it happens.
Quick answers
The agent isn't replying to customers. What do I check?
In order: did you publish your store from the Launch Center? Is the agent switched on in its settings? Is it within working hours? Have you reached your plan's limit (AI usage page)? And is the channel actually connected under Channels & platforms?
Why didn't the campaign reach some customers?
Common reasons: the customer unsubscribed, the message was outside the 24-hour window without an approved template, or the sending rules held it (quiet hours or the message cap). The campaign log and the protection log show the reason for each recipient.
Is my customers' data used to train models?
No. Your store's data is yours, and we process it only on your behalf. Details are in the privacy policy.
Does the agent reply in more than one language?
Yes. It replies in the customer's language automatically — Arabic, English and Turkish — in the tone you set in the settings.
Who pays for WhatsApp conversations?
Conversation fees are paid to Meta directly at its per-country pricing, separately from the platform subscription.
Can the agent give a discount or refund on its own?
Only within the limit you set. Any amount above it waits for your approval in the Action Center before it executes.
Didn't find your answer?
Our team replies in live chat, or send us the details of your case.