Settings

Plan usage

Conversations and emails left, and buying more

See what your plan includes this month and what's left, and buy an extra pack if something runs out.

How your usage is counted

This page shows what your plan includes this period, how much you've used and what's left — in the unit you bought: conversations and emails, not technical credits.

There's one allowance for the whole account, and all your brands draw on it. It renews on a fixed date every month, shown under each card.

Read the page

What happens at each level

Usage	What you see	What happens
Under 80%	The bar in its normal color	Everything runs.
80% or more	The bar turns amber	You get the AI allowance or email allowance alert.
100% with no extra balance	The number turns red, with a message	Conversations: the agent stops replying to customers. Email: email campaigns and automations stop.

Messages still arrive in the inbox while the agent is stopped, so your team can reply themselves. Buying a pack brings everything back right away.

What's on the page

Conversations

What it is: Customer conversations the agent answers on every channel. Each one is about 4 AI calls.
When to use it: Check it mid-month to know whether it will last.
How to start: Near the end? Buy a pack or raise your limit.

Marketing emails

What it is: Email campaign and automation messages. System emails such as notifications and sign-in codes don't count.
When to use it: Before a large email campaign.
How to start: Make sure what's left covers your recipients.

AI ad images

What it is: Image requests included with the ads add-on. Each request is three images in three sizes.
When to use it: Shown only when the “Social media ads” add-on is on.
How to start: Run out? Buy an image pack. Ad copy and analysis carry on without a limit.

Usage by brand

What it is: What each brand used in conversations and emails this period.
When to use it: Shown when you have more than one brand.
How to start: See which brand is using the plan.

Where it goes

What it is: Each feature's share of AI usage, and its reply count.
When to use it: When usage jumps and you don't know why.
How to start: Compare the shares.

Tips

Hit 80% before mid-period? Buy a pack now rather than have the agent stop over a weekend.
Needing packs month after month means it's time to raise your conversations limit in “Subscription & billing”.
Keep the AI allowance alert on by email in “System notifications”.

Common mistakes and how to fix them

ProblemThe agent isn't replying to customers.
FixIf the “Conversations” card is red, they've run out. Buy an extra pack and replies resume right away.
ProblemAn email campaign stopped halfway.
FixEmails ran out. Buy an email pack and sending resumes.
Problem“Image packs come with the social media ads add-on.”
FixTurn the add-on on from the billing page first.

Screenshot from a demo store

Parts of the page

1
Allowance
How many conversations and marketing emails your plan includes each period, and how many are used. You're alerted at 80% and 100%.
ExampleUsed 80% of your conversations mid-month? Buy an extra pack or upgrade before the agent stops.
2
Extra pack
Conversations or emails added as soon as you pay, valid until the end of the current period.

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