Settings

Subscription & billing

Your plan and invoices

Billing: your plan, usage limits and payment method.

How the subscription works

One subscription with the whole platform open. There are no plans with different features: you only choose how many conversations the agent answers a month, how many marketing emails you send, and any add-ons. The price updates in front of you with every change.

Every new account starts with a 14-day trial. If it ends without a subscription, the dashboard becomes read-only and the agent, campaigns and automations pause — billing and settings stay open. Subscribe and everything comes back right away.

If your store is connected from Salla or Zid, you're billed through that platform's app store, and this page shows your plan there and where to manage it instead of a payment form.

If you're billed through Salla or Zid

This is the page for a store connected from Salla. There's no payment form here: you change or cancel your plan from the apps page in the platform's dashboard.

What you pay

Prices are monthly in US dollars. If your company is in Turkey, they're shown and charged in Turkish lira.

Item	Included in base	Steps available
Base	$49 a month	—
Conversations per month	500	1,000 (+$29) · 2,500 (+$129) · 5,000 (+$299) · 10,000 (+$649) · 25,000 (+$1,679) · 50,000 (+$3,409)
Marketing emails per month	5,000	25,000 (+$35) · 50,000 (+$69) · 100,000 (+$139) · 250,000 (+$339) · 500,000 (+$549) · 1,000,000 (+$990)
Social media ads	—	+$100: launch and run ads on Meta, Snap, TikTok and Google, unlimited copy, plans and analysis, and 30 AI image requests a month
Dedicated account manager	—	+$100: someone on our team owns your account

Each conversation is about 4 AI calls, counted automatically. Yearly is paid up front at 10 months instead of 12. Your ad budget itself is paid to the ad platform directly.

Free and unlimited on any subscription

Item	Limit
Team members	Unlimited
Customers	Unlimited
Brands	Unlimited — all drawing on the same plan
Automations	Unlimited
WhatsApp messages	Unlimited — on your own number, Meta bills you directly
Capi, your agent manager	Daily brief, weekly report and service-quality analysis
Onboarding and setup	Free

1
Complete your legal profile
The payment provider needs your legal name, country, legal address, city, contact phone, billing email, and the tax number where your country requires it. If anything's missing, a line says your legal billing details are incomplete, with a button to finish them.
2
Move the sliders
Pick conversations and emails. Steps round up: needing 501 conversations means the 1,000 step.
3
Pick add-ons and the cycle
Turn on the add-ons you need and choose “Monthly” or “Yearly” (two months free).
4
Pay
Press “Subscribe for” and finish on the payment provider's page. Once it goes through you'll see “You're subscribed!”.

Subscription statuses

Status	What it means	What to do
Trial	Your first 14 days.	Choose a plan before it ends and nothing is interrupted.
Expired	The trial ended with no subscription; the dashboard is read-only.	Subscribe and everything is back at once.
Active	A paid subscription.	“Manage subscription” or “Update card”; cancel from the same place.
Past due	The last charge failed. Your account keeps working.	Update your payment method with the button at the top.
Canceled	The subscription was canceled.	Subscribe again whenever you like.

Tips

Start with the base (500 conversations) and watch “Plan usage”. You're alerted at 80% and 100%.
If conversations run out mid-month you don't need to upgrade — buy an add-on pack, added instantly.
Change your limits any time. No switching between plans, just move the slider.
Pick Yearly once you're sure of your volume and save two months.

Common mistakes and how to fix them

Problem“Subscribe” opens “Complete your billing details”.
FixFill in the missing fields and save, then press “Subscribe” again.
Problem“The payment provider rejected your billing details”.
FixWrite the phone with its country code, the tax or ID number as digits only, and check the address and city.
ProblemThere's no payment form; it says I'm billed through Salla or Zid.
FixManage the subscription from that platform's app store.
ProblemNothing saves and the agent has stopped.
FixYour trial has ended. Subscribe from this page.
Problem“You don't have permission to manage billing”.
FixSubscribing needs the “Manage subscription” permission. Ask the owner for it, or ask them to subscribe.

Screenshot from a demo store

Parts of the page

1
Plan
What your plan includes and its limits. Subscribe, update your card or cancel from here.
2
After the trial
When the trial ends without a subscription the dashboard becomes read-only, and the agent and campaigns stop until you subscribe.

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