Automations & campaigns

Communication intelligence

Who we talk to, when, and why we stop

How Capi decides who to talk to and when, why it stops, and whether messages brought extra revenue.

Parts of the page

1
Customer journey
The stages from first visit to VIP or dormant, how many customers are in each now, and which automation serves it. A highlighted stage has customers and no automation running for them.
2
What Capi holds
Automation messages ready to go that Capi delayed because the moment isn't right for the customer.
ExampleA customer in a conversation now, who bought hours ago, or for whom it's night.
3
Extra revenue
For campaigns with a comparison group: the difference in buying between those reached and those not — what the campaign actually added.

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