Settings

Unified timeline

Every event in time order

Activity log: who changed what, and when, in your account.

Everything that happened, in one place

The “Unified timeline” merges three logs into one list sorted by time, newest first: conversation events, system events, and the audit log (who changed what in the account).

Start with “All” to see the whole picture, then narrow it by type and period until you find what you're after.

Read the page

Event types

Conversations

What it is: What happened in conversations: escalations, assignments, closings and more.
When to use it: To see what happened with a customer and when.
How to start: Click the title to open the conversation.

System events

What it is: What the system recorded: orders, syncs and automatic operations.
When to use it: To trace what happened behind the scenes.
How to start: A failed event is red with a warning sign.

Audit log

What it is: Every change to settings, the team and data: who did it and when.
When to use it: “Who changed the discount cap?” or “Who exported the data?”
How to start: The actor shows under the date — “System” for automatic changes.

Find out who changed a setting

1
Choose “Audit log”
From the type buttons above the list.
2
Set the period
Pick the days you suspect, so the list gets shorter.
3
Read the event
The title says what changed, and who did it is under the date. 50 events a page, with paging below.
4
Export if needed
Press “Export” for a CSV or Excel file with the same filters.

Tips

When something odd happens, start with “All” on that day to see what came before and after.
Changes made by a connected AI assistant show up here too.

Common mistakes and how to fix them

Problem“No activity in this period”.
FixWiden the period or choose “All time”.
Problem“No events on this page”.
FixThe page is past the last result. Go back to an earlier page.

Screenshot from a demo store

Parts of the page

1
When to open it
When you want to know who changed a setting, or when something was deleted.
ExampleThe discount cap changed out of nowhere? The log tells you who changed it and when, with the value before and after.

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