Launch center

The order is deliberate: data before training, and training before a campaign to hundreds of customers.

These tasks can't be postponed or hidden. Each one is done automatically when its condition is true:

A recommended task can be put off with “Later”. Postponed tasks aren't lost: a “hidden — show them” link under the progress brings them all back.

1. 1

   Start from the open stage

   The page opens on the stage you're in. Click any stage in the top strip to open it and jump to it. Inside each stage, “Why does this stage matter?” gives the practical reason.

   

   1. 1The four-stage strip: each stage's progress, and “You're here” on the current one.
   2. 2A stage card: its remaining tasks, each with steps and a button.
   3. 3Setup progress, and how many essential tasks are left before the agent's first reply.
   4. 4The setup review reward.
   5. 5“Agent readiness”: the same checks that decide whether the agent runs; each line opens its page.

2. 2

   Do the task from its card

   Each task explains why it matters, lists numbered steps and an estimated time (such as “~10 min”). Press the red button on the card to go to the right page, then come back: a finished task disappears and the percentage goes up. Tasks finished since your last visit appear in a “Done since your last visit” strip.

3. 3

   Check “Agent readiness”

   The side column lists the agent's checks: AI provider, channels, knowledge base, permissions and escalation, tools, working hours and email. A missing line has a “Set up” button; a finished one has “Review”.

4. 4

   Press “Publish now”

   Customers see nothing of your store until you publish: no chat window, no replies, no automations, no campaigns. Publishing switches all of it on at once. The publish banner sits at the top of the page while the store is unpublished, and publishing is available to members who can edit settings.

5. 5

   Send your setup for review

   Once every essential task is done, “Send for review” unlocks. The platform team reviews your setup by hand and, if everything checks out, adds 10,000 credits to your AI balance. If the request is rejected you'll see the team's note; fix it and press “Resend”.