Chat & pop-up campaigns

The window has four steps, with a preview of the pop-up as visitors see it beside them.

1. 1

   Campaign

   Press “New campaign”, or “Browse templates” to start from a written one. Enter the “Campaign name” (only you see it), pick the “Campaign type”, the title and description. Then “What does the button do?”: “Opens a chat with the agent” (recommended), “Goes to a link + chat”, “Popup only”, or “Collect email or phone” with the visitor's consent.

   

2. 2

   Audience

   The campaign shows only to a visitor who meets every condition: “Visitor type”, “Past purchases”, “Device”, “Country”, “Traffic source” (including “AI assistants” such as ChatGPT), “Page path contains” such as /product/, “Viewed at least (pages)”, and “Has an open abandoned cart”.

3. 3

   Timing

   Start and end, or a duration (6 hours, 24 hours, 3 days, 7 days). “Display trigger”: “After time on page” (at least 5 seconds), “Before the visitor leaves”, or “After scrolling” (10–100%). “Display frequency”: once per visitor, once per visit, every 24 hours or every 7 days. “Smart stop” ends it for anyone who closed it, started a chat, added to cart or bought.

4. 4

   Agent chat

   The “First chat message” shows when the chat opens; the agent then continues in the visitor's language. In “Agent instructions for this campaign” write what it should do: no extra discount, ask about size, send the product link. Or press “Write it with AI” and review it — it doesn't invent a discount or price you didn't mention.

5. 5

   Try it, then launch

   “Launch campaign” turns it on; “Save without launching” keeps it paused. After saving, use “Try on my store”: it opens your store and shows the pop-up only to you, with no conditions; the link lasts an hour and isn't counted in the numbers.